How many managers does it take to change a light bulb?

Possible Answers: 1)    "I want a detailed memo about this issue till tomorrow's morning." 2)     "You were supposed to have changed that light bulb last week!" 3)    "We haven't got a policy on that". 4)    "I am on my way to a very important meeting, so we'll discuss...

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Crises and Communication - the important art of listening to your team's cries for help.

I speak from experience here, in fact we all do… when we were young – before we uttered our first words – we cried to get attention. We wanted our parents to listen to help solve a problem. We were cold, we were hungry, or our tummy’s hurt. In fact, reading medical journals, we never cried for the sake of crying. There was usually something we could...

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8D Process : Define the problem accurately and you'll find an effective solution

In my 20+ years of manufacturing I have read and/or worked on hundreds of 8Ds. I would venture to say that less than 10% of those led to effective solutions. The biggest problem in those ineffective 8Ds was the problem definition.  If the problem is not properly defined based on facts and data you may be leading your team down a path that will...

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